Silence is not damage control. Silence is standing by hoping that if you don't pay attention to the fires and the water rushing into the hold, it will all magically go away. Swift, forthright, honest communication: that's damage control. Because what's usually damaged most in a crisis is trust, and you can only be trusted if you show yourself trustworthy.
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WIST is my collection of quotations I find meaningful, moving, amusing (intended or not), well-phrased, and/or to which I just say I "Wish I'd Said That." But just because I quote it here doesn't mean I actually agree with it. If you have any comments, corrections, or suggestions, please don't hesitate to
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